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London Family Health Team

“Prevention is better than cure.” The London Family Health Team believes that is true, so we first focus on educating and promoting health, followed by treating and managing illness.

Our team serves over 21,000 patients and includes 16 family physicians along with a host of other care providers, each bringing expertise in their specific area of diagnosis, treatment and care.

The London Family Health Team is committed to nurturing a new generation of professional health organizations. We ensure our physicians and allied health professionals participate in continuous medical education to remain current on the latest knowledge and skills.

Position:  Program Administrator/Executive Assistant

Region:  London and Middlesex

Description:  The London Family Health Team (LFHT) is seeking a highly organized, resourceful and detail-oriented Program Administrator/Executive Assistant to join our team.

Job Posting Number: #PA1261260905
Reporting to: Chief Executive Officer
Term of Employment: Full-Time
Location: London – onsite with occasional travel to other locations

This is a unique dual-role position that combines program administration, quality improvement, data and reporting, technology/EMR support, and executive administrative support. The successful candidate will work closely with the Executive Director and interprofessional primary care teams to support the effective delivery, evaluation, and continuous improvement of LFHT programs and operations.

The ideal candidate is someone who enjoys bringing structure to complex work, solving problems, working with data and technology, and supporting teams to get things done.

Responsibilities:

Executive and Organizational Support —

• Provide high-level administrative support to the Executive Director, including briefing materials, presentations, reports, finance, correspondence, agendas, and meeting support.
• Support policy/procedure updates and organizational tracking, documentation, and administrative processes.
• Maintain organizational resources, spreadsheets, directories, and tools.

• Support the planning, implementation, evaluation, and continuous improvement of LFHT programs and services.
• Coordinate quality improvement initiatives, including QIP development, monitoring, reporting, and practice improvement.
• Develop and maintain program tools, workflows, templates, and documentation.
• Identify opportunities to improve processes, efficiency, and team workflows.

• Collect, validate, analyze, and report data to support program evaluation, accountability, and decision-making.
• Coordinate monthly, quarterly, and annual reporting, including Ministry requirements.
• Conduct data audits and quality checks and maintain reporting tools, spreadsheets, and dashboards.
• Support data extraction and analysis from EMR and other systems.

• Support EMR optimization, including shadow coding, templates, forms, reporting fields, data extraction, and digital workflows.
• Provide first-level support for PSS and Ocean, escalating technical issues as required.
• Support basic HTML/CSS, WordPress, website content, and other digital/technical needs.

• Work collaboratively with physicians, NPs, allied health professionals, administrative staff, leadership, and external partners.
• Develop presentations, surveys, reports, patient education, and other communications.
• Handle confidential information with professionalism, discretion, and sound judgment.

• Post-secondary education in Office/Health System Information, Organizational Development, Quality Improvement, Project Management, or related field; and/or equivalent experience.
• 3–5 years of progressive administrative experience, preferably in healthcare or primary care.
• Experience in quality improvement, program development and coordination, project management, data analysis, or performance measurement.
• Certification in QI methodologies such as IHI Model for Improvement or LEAN (an asset)
• Strong proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, Outlook, Teams, and Forms.
• Demonstrated ability to work with data, spreadsheets, reporting tools, and data visualization.
• Experience with Telus Practice Solutions Suite (PSS), Ocean, WordPress, HTML/CSS, and similar platforms or willingness to learn.
• Valid Ontario Driver’s Licence and access to a reliable vehicle, or reliable transportation that enables travel between work locations, required.
• French language proficiency is an asset.
• Highly organized, detail-oriented, and able to manage competing priorities.
• A proactive problem-solver and critical thinker who takes initiative.
• Comfortable working with data, technology, and digital systems.
• An excellent communicator and relationship-builder who thrives in an interprofessional environment.
• Able to work independently and exercise sound judgment about when to seek support or escalate issues.
• Committed to confidentiality, professionalism, continuous improvement, and service excellence.
• Familiar with the primary care/Family Health Team environment

• Pension Plan (HOOP)
• Healthcare Spending Account
• Paid time off

Salary:  $30.00 - $33.00 per hour

Terms of Employment:  Full-time

Deadline for Application:  Friday, September 18, 2026

How to Apply:  Interested candidates are invited to submit a cover letter and a detailed resume to admin@londonfht.ca. Please quote posting #PA1261260905.

The successful candidate will be required to undergo a criminal background check. While we thank all applicants, only those under consideration will be contacted for an interview.

The London Family Health Team is an Equal Opportunity employer that is committed to an inclusive, safe, accessible, diverse, and respectful environment for all that is free of discrimination and harassment. We encourage and welcome all applicants including, but not limited to a broad range of cultural, national, and ethnic origins, racial, religious, gender identities and expression, as well as people of all ages, marital/family status, and those with disabilities to apply.

AI USAGE 

We do not use artificial intelligence (AI) to screen, assess, or select candidates. Every application is reviewed by a real person, and human decision-makers are involved at every stage of our recruitment process.

Location:  London

Profession Type:  Other

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